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Provide service to customers (SITXCCS006), Show social and cultural sensitivity (SITXCOM002)

Duration

1 day.

Delivery Location
Delivery Mode
Accredited
Government Funding
Funding Option

Customer Service

Face-to-Face

Course Overview

Learn to communicate with internal and external Customers. Follow defined organisational stands when delivering service. Provide service to customers, establish rapport with customers, promote goodwill and trust. Respond to customer complaints.

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

Learning Outcomes

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

Career Opportunities

  • This includes individuals working in a range of tourism, travel, hospitality and events contexts

Course Duration

1 day.

Entry Requirements

Must be over 18 years old.

Assessment

  • On site
  • face-to-face

Accreditation & Award

Hospitality and Retail. Customer Service

Delivery Locations

We delivery this course in the following locations

customer-service-tile

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Below are our available intakes the  Customer Service. Select the intake you wish to enrol into and complete the Online Enrolment Form

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