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Provide Service to Customers (SITXCCS006), Show Social and Cultural Sensitivity (SITXCOM002)

Duration
Delivery Location
Delivery Mode
Accredited
Government Funding
Funding Option

Customer Service

Face-to-Face

Course Overview

Learn to communicate with internal and external Customers. Follow defined organisational stands when delivering service. Provide service to customers, establish rapport with customers, promote goodwill and trust. Respond to customer complaints.

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

Benefits

In doing this course it provides the benefits of:

  • Higher Employee Motivation & Engagement – providing the training on customer service allows employees to greater understand their impact of their role on the organisation.
  • Improved Customer Service Skills – through this training employees improve their skills and/ or acquire new ones. Focuses on improving communication, listening, problem-solving, and organisational skills.
  • Increased Customer Satisfaction – Improving the quality of your customer service through training leads to an increase in customer satisfaction, retention and loyalty.
  • Rise in Profit for the Organisation – In learning quality customer service training it allows the company to achiever higher customer retention, acquisition of new customers, reduced employee turnover and increased sales.

Learning Outcomes

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

SITXCCS006 – Provide Service to Customers

SITXCOM002 – Show Social and Cultural Sensitivity

Career Opportunities

  • This includes individuals working in a range of tourism, travel, hospitality and events contexts

Course Duration

Pre-requisites

Must attend the face-to-face course.

Entry Requirements

Must be over 18 years old.

Assessment

The assessment methods used for this course are a combination of:

Questioning – Written/ oral questions, interviews, self-evaluation and questionnaires.

Product-Based Methods – Reports, displays, work samples, role plays, presentations and outputs.

Accreditation & Award

To obtain your Certificate in Hospitality and Retail & Customer Service you must complete the theory workbooks and be marked competent by your trainer.

Delivery Locations

We delivery this course in the following locations

customer-service-tile

Enrol Now

Below are our available intakes the  Customer Service. Select the intake you wish to enrol into and complete the Online Enrolment Form

There are currently no intakes available! Please contact us here for more information.

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